Order Terms

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Order Terms

China Loong ATV UTV Co., Ltd. supplies ATVs, UTVs, side-by-side vehicles, tires, wheels, and related products for international B2B customers. Our ordering process is designed to confirm product specifications, customization requirements, commercial terms, packaging, and delivery arrangements before production begins. The final terms for each transaction will be stated in the applicable quotation, pro forma invoice, sales contract, or other mutually accepted order document.

1. Inquiry and Product Selection

Please send us an inquiry describing the products you require. You may request information about 2-seat or 4-seat UTVs, utility and cargo UTVs, farm and hunting vehicles, sport or off-road models, gasoline ATVs, 4×4 ATVs, youth and children’s ATVs, tires, wheels, or other related products.

To help us prepare an accurate proposal, please provide as much of the following information as possible:

Product availability, configuration, and suitability will be reviewed according to the inquiry details. Buyers should also inform us of any destination-market requirements that may affect product configuration, labeling, documentation, or use.

2. Customization and Quotation

After reviewing the inquiry, China Loong ATV UTV Co., Ltd. will discuss available configurations and customization options with the buyer. Custom work may include colors, branding, decals, accessories, tire and wheel combinations, packaging, product labels, manuals, and other order-specific details, depending on technical feasibility and order requirements.

The quotation may include the product model, specification, quantity, unit price, tooling or customization charges where applicable, packing method, trade term, estimated production schedule, payment arrangement, and quotation validity. Prices are prepared according to the confirmed product requirements and may vary based on quantity, configuration, material costs, packaging, shipping conditions, exchange rates, and other commercial factors.

Freight, insurance, import duties, taxes, customs clearance charges, inspection fees, bank charges, and destination handling costs will be included only when specifically stated in the quotation or order document.

3. Samples and Pre-Production Confirmation

If a sample or trial unit is required, the sample specification, cost, preparation time, packaging, and shipping method will be confirmed separately. Sample approval does not automatically constitute a production order unless both parties confirm the corresponding commercial documents.

For customized orders, the buyer may be asked to approve relevant details before production, such as product specifications, colors, logo artwork, labels, decals, packaging layouts, manuals, or component selections. The buyer is responsible for checking all submitted information carefully and confirming that approved materials are correct.

4. Order Confirmation

An order is considered confirmed when the required product and commercial details have been agreed upon, the applicable quotation or pro forma invoice has been accepted, and the agreed payment requirement has been completed. Depending on the project, a sales contract, purchase order, specification sheet, artwork approval, or other supporting document may also be required.

Before confirming an order, both parties should verify:

Any requirement not recorded in the confirmed order documents may not be treated as part of the order. If different documents contain inconsistent information, the parties should clarify and confirm the correct version in writing before production.

5. Payment Terms

Payment terms are determined according to the order value, product type, customization level, production requirements, and transaction history. The applicable payment method, currency, payment schedule, and bank charges will be stated in the quotation, pro forma invoice, or sales contract.

Production will normally be arranged after the agreed initial payment or other payment condition has been fulfilled. Any remaining payment, where applicable, must be made according to the confirmed order terms and shipment arrangements. Customers should use only the beneficiary and bank account information stated in an authorized commercial document issued by China Loong ATV UTV Co., Ltd.

If bank information appears to change, the buyer should verify the change with our authorized representative through a previously confirmed communication channel before making payment. Payment is considered received only after the funds are credited and verified.

6. Production and Quality Confirmation

Production is scheduled according to the confirmed order specifications, material and component availability, customization requirements, and current manufacturing arrangements. Any estimated completion date is provided for planning purposes and remains subject to final confirmation.

We will communicate with the buyer if an approved detail requires clarification or if an issue may affect production. Depending on the order, production photographs, packaging images, or other progress information may be provided for confirmation. Such communication does not replace any formal inspection requirement agreed upon in the order documents.

Products will be checked according to the confirmed specifications and applicable order requirements before shipment. If the buyer requires a specific inspection procedure, testing standard, third-party inspection, or special report, this requirement must be discussed and accepted before order confirmation. Related costs and scheduling effects will be handled according to the agreed terms.

7. Order Changes and Cancellations

Requests to change models, quantities, colors, accessories, branding, packaging, destination information, or shipping instructions must be submitted in writing. We will assess whether the requested change is feasible based on the production stage and materials already prepared.

Changes may affect pricing, production scheduling, packaging, and delivery arrangements. Additional costs may apply when materials have been purchased, customized work has started, or completed products must be modified. A change becomes effective only after both parties confirm the revised terms in writing.

Cancellation requests are reviewed according to the status of the order. Costs already incurred for materials, production, customization, tooling, packaging, documentation, or other committed services may be chargeable. The applicable cancellation terms will depend on the specific order and the stage at which the request is received.

8. Packing and Delivery

The packing method will be selected according to the product type, order quantity, transportation method, and destination requirements. Vehicles, tires, wheels, accessories, and spare parts may require different packing solutions. Any special requirements for pallets, crates, cartons, protective materials, marks, labels, or mixed loading must be confirmed before production or packing begins.

Delivery may be arranged by sea, land, air, courier, or another suitable method, depending on the size and nature of the shipment. The applicable Incoterm, port or place of delivery, freight responsibility, insurance arrangement, and required shipping documents will be stated in the confirmed order documents.

Shipment schedules depend on production completion, payment status, inspection arrangements, vessel or carrier availability, customs requirements, and other logistics conditions. If the buyer appoints a freight forwarder, complete booking and contact details should be provided in sufficient time to coordinate loading and documentation.

The buyer should review the commercial invoice, packing list, bill of lading instructions, consignee information, and other draft shipping details promptly. Delays or costs resulting from late, incomplete, or incorrect instructions may be handled according to the circumstances of the order.

9. Import Compliance and Destination Requirements

The buyer is responsible for confirming that the selected products may be imported, registered, sold, and used in the destination market. Requirements for road use, off-road use, age restrictions, emissions, safety equipment, labeling, manuals, customs classification, and local registration may vary by country or region.

Descriptions such as “street legal” may depend on the final vehicle configuration and the laws of the destination market. Buyers should verify local requirements with the relevant authorities before placing an order. Any special documentation or product modification requested for market access must be discussed and confirmed in writing before production.

10. Receipt and Inspection

Upon receiving the shipment, the buyer should inspect the outer packaging, quantities, product condition, models, and accessories as soon as reasonably possible. Any visible packaging damage, shortage, or transportation issue should be recorded on the carrier’s delivery document where applicable. Photographs and videos should be taken before unpacking if damage is suspected.

If an order-related issue is found, the buyer should contact China Loong ATV UTV Co., Ltd. promptly and provide the order or invoice number, product model, serial or identification information where applicable, a detailed description of the issue, and clear supporting photographs or videos. The original packaging and affected parts should be retained until the review is completed.

11. After-Sales Communication

After-sales requests are reviewed according to the confirmed order terms, the nature of the product, the reported issue, and the available supporting information. Our team may request additional photographs, videos, measurements, testing details, or operating information to identify the cause and determine an appropriate response.

Possible solutions will depend on the verified circumstances and may include technical guidance, replacement parts, repair recommendations, or another mutually agreed arrangement. Normal wear, improper operation, unauthorized modification, unsuitable storage, accident damage, incorrect installation, and failure to follow operating or maintenance instructions may require separate assessment.

For ongoing cooperation, customers are encouraged to maintain clear records of product models, parts requirements, and service feedback. This helps us respond more efficiently to repeat orders, spare-parts inquiries, technical questions, and future product planning.

12. Written Agreement and Communication

All important specifications, approvals, payment terms, changes, and shipping instructions should be confirmed in writing. The final quotation, pro forma invoice, sales contract, specification sheet, and mutually accepted amendments form the commercial basis of the order.

If these general Order Terms differ from the terms stated in a specific signed or accepted order document, the specific order document will govern that transaction. China Loong ATV UTV Co., Ltd. welcomes clear communication throughout the inquiry, production, delivery, and after-sales process so that each order can be handled according to the buyer’s confirmed requirements.

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